Complaint Resolution Process
1. Member complaints must be submitted in writing to the YWTC Executive Board (hereinafter referred to as the Board), preferably by email to email@example.com.
2. The Board will solicit written statements from all affected parties and witnesses, if required.
3. Complaints and supporting/opposing statements will be reviewed at a meeting of the Board.
4. If the Member’s complaint involves a Board member, said Board member must excuse themselves throughout the complaint resolution process to avoid conflict of interest.
5. Within seven (7) days after such meeting, the President, and/or the Board member designated by the President, shall inform the Member, through a written notice, of the Board's decision and the reasons for the decision, and whether or not there will be a disciplinary action.
6. Disciplinary action, if required, will be applied in stages: first and second warnings, and finally, revocation of membership in accordance with the Suspension and Ban Policy issued 2011.01.17 by the City of Toronto Parks, Forestry & Recreation Department.
7. The Club President or Secretary, shall give at least seven (7) days notice to such Member that a meeting of the Board will be held at which the Board will consider the revocation or suspension of his/her membership.
8. The Board will advise the Member that he/she is entitled to attend the meeting and give the reasons why he/she opposes the proposed revocation or suspension of membership.
9. Upon receipt of the written notice, the Member will have seven (7) days to give the Board a written submission opposing the revocation or suspension of his/her membership.
10. Within ten (10) days after sending the written notice to the Member, the Board may pass a resolution authorizing disciplinary action or the termination of Membership for violating any provision of the Club rules or By-laws. The Board shall consider the written submission of the Member, if provided, before making a final decision regarding disciplinary action.
11. A Member whose membership has been suspended will have his/her membership reinstated at the end of the suspension period as determined by the Board.
12. A Member whose membership has been revoked will again be eligible for membership to the Club the following year.
13. The Board may by resolution revoke (for the remainder of the year) or suspend (for part of the year) the membership of a Member for cause which shall include serious transgressions of the Club’s Rules and Regulations, as contained in the Club Rules and Regulations and/or posted on the Club’s website, as modified from time to time, or for interfering with other Members’ reasonable use and enjoyment of the Club’s facilities.
14. The decisions of the Board are final, and binding and no appeal is allowed.